PLEASE NOTE: You can access the
User Guide for the HealthyCT Online Bill Pay System for instructions on enrolling in the online bill pay system and paying your bill in one-time or recurring payments.
When will I receive my first invoice?
You should receive your first invoice in the mail five to seven business days after we process your application. During times of very high volume, such as the beginning of the year, it may take longer for you to receive your invoice. To see how much you owe, please login to our secure online bill payment system. The amount of your first invoice should appear on that page approximately two business days after we process your application. You can also get premium information by calling Member Services at 1-855-208-1641.
After my initial invoice, when will I receive invoices each month and when are my payments due?
You can expect to receive your invoice by the middle of each month. Invoice payments are due by the first of the month. For example, you’ll receive your April invoice by the middle of March and it is due April 1.
How can I pay my HealthyCT bill?
You can pay your HealthyCT premium by mail or online. Information on both options is always available at http://healthyct.org/payments.
Mailing your Payments if enrolled through AccessHealthCT
If you enrolled into a HealthyCT plan through AccessHealthCT, please do not send your payment to AccessHealthCT. Once you receive your first invoice, the payments must be mailed to:
HealthyCT Inc – Member
Dept. 46
PO Box 280
Hartford, CT 06141-0280
Please write your member ID on the check or money order in the memo section.
Or you can register and enroll in our online bill pay site to make your payments.
Online Bill Pay – Reminders
- Password Reset – Please be aware that your online payment password will reset every 90 days.
- Registration Confirmation E-mail – Please remember to check “Junk Mail” or “Spam” if you not receiving a confirmation E-mail after completing the registration process.
What are the online bill pay requirements?
You can use a PC, mobile device or tablet to access the online bill pay system.
How long does it take for an online payment to be processed?
When you pay your monthly bill using our secure online bill pay system before 8:00 p.m. EST, your payment will be reflected in our system one full business day later. For example, if you pay your bill online on a Friday at 12:00 p.m. EST, it will be reflected in our system by 12:00 p.m. EST on Monday, provided neither day is a holiday. If you pay your bill online on a Friday at 5:30 p.m. EST, it will be reflected in our system by 12:00 p.m. on Tuesday, provided neither day is a holiday. This also applies to auto-payments that are scheduled in the online bill pay system for a future date.
What is a “surprise bill”?
(A) “Surprise bill” means a bill for health care services, other than emergency services, received by an insured for services rendered by an out-of-network health care provider, where such services were rendered by such out-of-network provider at an in-network facility, during a service or procedure performed by an in-network provider or during a service or procedure previously approved or authorized by the health carrier and the insured did not knowingly elect to obtain such services from such out-of-network provider.
(B) “Surprise bill” does not include a bill for health care services received by an insured when an in-network health care provider was available to render such services and the insured knowingly elected to obtain such services from another health care provider who was out-of-network.
In other words, it’s considered a “surprise bill” if you were charged for services (other than emergency services) from an out-of-network provider that you did not knowingly choose to receive such services from:
• At in-network facility,
• During a service or procedure an in-network provider performed,
or
• During a service or procedure HealthyCT previously approved or authorized
For example, you deliver your baby at an in-network hospital but receive a bill from an out-of-network anesthesiologist.
It is not considered a “surprise bill” if you knowingly chose to receive services from an out-of-network provider when an in-network provider was available.
