Docs on Call 24/7:
Introducing Teladoc®

You’re sick. Your doctor’s not in or you’re on the road. No worries. Connect with a Board-Certified doctor for urgent, non-emergency conditions 24 hours a day, seven days a week, 365 days a year!

All HealthyCT plans include access to Teladoc® at no cost.*

Teladoc® gives you 24/7/365 access to U.S. board-certified doctors through the convenience of phone or video consults at 1-800-teladoc or www.teladoc.com.

* Some restrictions apply.

Frequently Asked Questions
Teladoc is the first and largest provider of telehealth medical consults in the United States, giving you 24/7/365 access to quality medical care through phone and video consults.
Teladoc doctors are U.S. board certified in Internal Medicine, Family Practice, or Pediatrics. They average 15 years practice experience, are licensed in your state, and incorporate Teladoc into their day-to-day practice as a way to provide people with convenient access to quality
medical care.
No. Teladoc does not replace your primary care physician. Teladoc should be used when you need immediate care for non-emergent medical issues. It is an affordable, convenient alternative to urgent care and ER visits.
When requesting a consult, you can choose between general medical, behavioral health or dermatology.
You can talk with a Teladoc doctor via a phone consult, video consult within the secure member portal, or video consult within the Teladoc mobile app.
Setting up your account is a quick and easy process online. Visit the Teladoc website and click “Set Up Account”. Follow the online instructions.
Visit the Teladoc website, log into your account and click “Request a Consult”. You can also call Teladoc to request a consult by phone.
A doctor will call you back in 9 mins, on average. If you miss the doctor’s call, whether you are away from the phone or you have anonymous call blocker on, you will be returned to the bottom of the waiting list. The consult request is cancelled if you miss three calls.
There is no time limit for consults.
Yes, Teladoc doctors can prescribe short-term medication for a wide range of conditions when medically appropriate. Teladoc doctors do not prescribe substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential abuse.
When you go to your pharmacy of choice to pick up the prescription, you may use your health/prescription insurance card to help pay for the medication. You will be responsible for your cost-sharing based on the type of medication and your plan benefits.
Yes. You have access to your electronic medical record at anytime. Download a copy online from your account or call Teladoc and ask to have your medical record mailed or faxed to you.
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